FAQ
If you have a question about your package, we have compiled a list of frequently asked questions here. We hope you find it useful! If not, please feel free to contact us.
1. How long will it take to receive my order?
The average delivery time for our packages is 8-12 working days. We are a company that cares about the environment and wants to do its part to make the world a better place. When we reach our minimum order quantity, we ship all orders at once. We hope you understand this and want to help us make a difference.
2. How can I track my order?
Once your order has been shipped, you will receive a tracking number that you can use to track your package online on our tracking page. Also, check your junk mail folder as our emails can sometimes end up there. It may take a few working days for the track & trace system to become active.
3. 10 working days have passed and I still haven't received my package?
We are sorry this happened... Have you checked the Track & Trace code? It can happen that packages are held up at customs. Please wait another 3 days. We apologize for the inconvenience, but in 99% of cases the package is delivered anyway. Have you waited 5 working days plus an additional 3 days? Then contact us and we will find a solution together.
4. Can I cancel or change my order?
We understand that plans can change. If you need to cancel or change your order, please contact us as soon as possible. We will do our best to accommodate your request, but please note that we cannot guarantee changes after your order has been processed.
5. Do you offer refunds or exchanges?
We want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, please contact us within 30 days of receiving your order to arrange a refund or exchange.
6. What types of payment do you accept?
You can pay securely with PayPal, Visa, Mastercard, American Express, Maestro, Google Pay, Apple Pay and Shop Pay.
7. How can I contact customer service?
You can contact our customer service by email. You can reach us by email at support@navenport.com. You can also find our contact details on the "Contact" page on our website.
Most questions have already been answered here, so you don't need to contact us! If you can't find the answer to your question, you can of course contact us at any time.
E-mail: support@navenport.com
Company name: Navenport
VAT number: BE0734790836
Customer service opening hours:
Monday - Friday: 09:00 - 18:00
Saturday: 09:00 - 17:00
Sunday: Closed
We strive to answer your email within 24 hours.